FAQ
Here are some of the most common questions that we get.
1. What industries do you serve with your kitchen equipment
solutions?
We provide kitchen equipment for a range of industries
including hotels, restaurants, institutional catering,
outdoor catering, bars, coffee shops, ice cream shops, food
retail, bakeries, food preservation facilities, research
labs, and medical institutions. Our equipment is tailored to
meet the unique needs of each industry.
2. Do you offer customization options for kitchen equipment?
Yes, we understand that each business has unique
requirements. We offer customized solutions to meet specific
needs, from sizing and functionality adjustments to layout
planning. Contact our team to discuss customization options.
3. How can I request a quote for a specific product?
To request a quote, visit the product page and click on
“Request a Quote,” or you can reach out directly through our
“Contact Us” page by providing the product details and your
requirements.
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. Do you provide installation and setup services?
Yes, we offer installation and setup services for most of
our equipment. Our team of experts ensures that your
equipment is correctly installed and fully operational to
meet your business’s needs.
5. What are the warranty and maintenance terms for your
equipment?
Our products come with a standard warranty, which varies by
product type. We also offer maintenance packages to ensure
your equipment remains in top condition. Contact us for
specific warranty and maintenance details on individual
products.
6. How do I place an order?
You can place an order by contacting us directly through the
“Contact Us” page, calling our sales team, or emailing us.
Currently, we do not offer direct e-commerce ordering on our
website, but our team is here to assist you with the
purchasing process.
7. What are your delivery options?
We offer various delivery options depending on your location
and the type of equipment. Local deliveries are typically
handled within a few days, while larger or customized orders
may require additional time. Please contact us for specific
delivery timelines and options.
8. Do you offer international shipping?
At present, we focus on local and regional deliveries.
However, for larger projects or bulk orders, we may consider
international shipping options. Reach out to discuss your
requirements.
9. Can I get a product demonstration?
Yes, we provide product demonstrations upon request. You can
schedule a demonstration by contacting our team, who will
guide you through the features and benefits of the
equipment.
10. How do I get technical support if I face an issue with
my equipment?
For technical support, please contact our customer support
team via phone or email. We offer prompt assistance for
troubleshooting and, if needed, can arrange for an on-site
technician.
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1. What payment methods do you accept?
We accept major payment methods including bank transfers,
credit cards, and other secure payment options. For large
orders, flexible payment terms may be available upon
request.
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2. How can I stay updated on new products and promotions?
Subscribe to our newsletter on our website to receive
updates on new product launches, special promotions, and
industry insights.